nagad 88 Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") govern the use of the nagad 88 platform and all services under it. By accessing the platform or using any service, the user acknowledges that they have read, understood, and agreed to these Terms in full.

The meanings of certain key terms used in this document are set out below:

• "Platform" — The nagad 88 website, mobile application, and all connected digital services.
• "User" — Any person who holds a registered account on the platform or uses the platform.
• "Account" — The personal profile and balance created through registration on the platform.
• "Bonus Funds" — Money granted under a promotion, which cannot be withdrawn until the specified wagering requirements are met.
• "Real Money Balance" — The user's own deposited funds, which may be withdrawn subject to conditions.
• "Services" — Online casino games, sports betting, live casino, and other features available on the platform.

If any provision of these Terms conflicts with local or international law, the relevant legal provision will apply. nagad 88 reserves the right to amend these Terms at any time without prior notice. Amended terms will take effect from the time they are published on the platform.

2 Account Registration and Eligibility

2.1 Age Requirement

nagad 88 services are available only to persons aged 21 or above. Age is confirmed by verifying the information provided at registration. If it is later established that a user created an account while under the age of 21, that account will be closed immediately and the associated balance may be forfeited.

2.2 Identity Verification (KYC)

After registering an account, users must submit a valid government-issued ID (National ID card, passport, or driving licence) for identity verification within the specified time. Withdrawals may be restricted until verification is complete. The user is solely responsible for ensuring the authenticity of submitted documents.

2.3 One Account Policy

Only one account is permitted per person, household, or device. Creating multiple accounts is strictly prohibited. In cases of suspicion, nagad 88 reserves the right to investigate all associated accounts and take the necessary action.

2.4 Accuracy of Registration Information

All information provided at registration must be accurate, complete, and up to date. Providing incorrect information may result in account suspension or closure. If any information needs to be changed, please contact the support team.

3 Account Security and Responsibility

The user is solely responsible for maintaining the security of their account. Login credentials (username and password) must not be shared with any third party. Using a strong password and changing it regularly is recommended.

• If unauthorised access is suspected, the support team must be notified immediately.
• Users must log out after using a third-party device.
• The account holder is responsible for all activity on their account.
• Enabling two-factor authentication (OTP) for security is recommended.
• If suspicious activity is detected, nagad 88 reserves the right to temporarily suspend the account.

4 Deposit and Withdrawal Rules

4.1 Deposits

The minimum deposit amount at nagad 88 is ৳500. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, and other major commercial banks). All deposits are processed through secure encrypted channels.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made to the same payment method used for the deposit or to a method linked to a verified account. nagad 88 reserves the right to complete identity verification during the withdrawal process.

4.3 Transaction Accuracy

nagad 88 will not be liable for any transaction that fails or is delayed due to incorrect information. Users must verify their payment account details carefully before completing a transaction. Any suspicious or unexpected transaction must be reported to the support team immediately.

5 Bonuses and Promotional Offers

All bonuses and promotional offers from nagad 88 are provided under specified conditions. By accepting a bonus, the user is deemed to have agreed to the associated terms.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: on a ৳1,000 deposit with a ৳1,000 bonus, the total balance will be ৳2,000, and ৳1,000 × 20 = ৳20,000 must be wagered before the bonus can be withdrawn.

5.2 Weekly and Other Offers

The weekend special offer gives a 30% deposit bonus up to ৳6,000, with a wagering requirement of 18 times. A birthday special reward of up to ৳1,500 is provided, with a wagering requirement of 10 times. The refer-a-friend offer gives up to ৳2,000 for each successful referral, with a wagering requirement of 12 times.

5.3 General Bonus Terms

• A bonus may only be claimed once unless otherwise stated.
• Bonus funds cannot be withdrawn before the wagering requirements are met.
• If bonus abuse or manipulation is detected, the bonus may be cancelled and the account may be closed.
• nagad 88 reserves the right to change or cancel any promotion at any time.
• A bonus may only be usable on specified games — see the relevant offer's terms.

6 Betting and Gaming Rules

All betting and gaming activity on nagad 88 is conducted under applicable rules. The rules for a specific game can be found in that game's own help or information section.

6.1 Betting Limits

Each game or betting market has a set minimum and maximum bet limit. Higher bet limits may apply according to VIP level. nagad 88 reserves the right to change bet limits as needed.

6.2 Finality of Game Results

Once a game is completed, the result is considered final and is generally not subject to change. In the event of a technical error or discrepancy, nagad 88 reserves the right to investigate and reach a decision. Any reward or winnings unintentionally paid out due to a technical error may be reclaimed.

6.3 Sports Betting

For sports betting, the odds published by nagad 88 are final. If a match is cancelled or abandoned, bets will be settled according to the applicable rules. nagad 88 is not responsible for issues arising from internet delays in live betting.

7 Prohibited Activities

The activities listed below are strictly prohibited. If any of them occurs, the account may be closed immediately and the balance forfeited:

• Operating an account under another person's identity or with false information.
• Attempting to influence game results through cheating, software manipulation, or bots.
• Money laundering or transactions involving unlawful funds.
• Bonus abuse — such as using multiple accounts to circumvent conditions.
• Attempting to interfere with the platform's systems or security.
• Colluding with other users or coordinated betting.
• Deliberately exploiting known errors or bugs to cause financial loss to nagad 88.

8 Intellectual Property

All content on the nagad 88 platform — logos, designs, software, text, graphics, databases, and other elements — is protected as the intellectual property of nagad 88. Users are granted only a limited, non-exclusive, and non-transferable licence for personal, non-commercial use.

Copying, reproducing, distributing, publishing, or modifying any content on the platform without prior written permission from nagad 88 is prohibited. Violation of this provision may result in legal action.

9 Limitation of Liability

nagad 88 platform services are provided on an "as is" basis. nagad 88 will not be liable for any loss arising in the following circumstances:

• Loss caused by internet disconnection or technical problems.
• Issues relating to third-party services (payment gateways, game providers).
• Unforeseen technical errors or system maintenance.
• User negligence or misuse of an account.
• Service disruption due to changes in applicable law.

In any circumstance, nagad 88's maximum liability will not exceed the total of the relevant user's deposits over the most recent 1 month.

10 Account Suspension and Closure

nagad 88 may temporarily suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of any provision of these Terms.
• Failure to complete identity verification or provision of false information.
• Suspicious financial transactions or indications of manipulation.
• Violation of applicable law or regulatory rules.
• At the user's own request (voluntary closure).

After an account is closed, the real money balance (excluding bonus funds where wagering requirements are incomplete) may be returned following verification. Users may also request account closure at any time.

11 Dispute Resolution

For any complaint or dispute, you must first contact nagad 88's support team directly. After receiving the complaint, an investigation will be conducted and a response provided within the designated time.

11.1 How to Submit a Complaint

Complaints can be submitted via live chat or email. The complaint must include account details, the date and time of the incident, the relevant transaction ID, and a detailed description of the issue. Incomplete information may delay the complaint process.

11.2 Final Decision

After investigation, nagad 88's decision will be considered final and binding. Game results or technical records will be treated as evidence. If the decision is not in the user's favour, the user may seek legal remedy through appropriate alternative channels.

12 Privacy & Personal Information

nagad 88 treats the protection of users' personal information as a top priority. Full details on the collection, storage, and processing of personal information are described in our Privacy Policy, which should be read together with these terms.

All data transmission is secured using SSL encryption. Personal information is not disclosed to third parties, except where required by legal obligation or identity verification.

13 Responsible Gaming

nagad 88 believes gaming is a form of entertainment and we are committed to ensuring it never becomes a cause of financial hardship or mental stress. The platform has various protective measures for responsible gaming:

• Option to set deposit limits.
• Self-exclusion option — deactivate your account for a set period of time.
• Warning messages when a set time limit has been reached.
• Strict age verification to prevent access by minors.

If gaming feels out of control, contact the support team immediately or activate self-exclusion. All services are for users aged 21+ only.

14 Contact & Support

If you have any questions or need clarification about these terms, contact nagad 88's support team. Support is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Available directly on the platform
• Email: [email protected]

For answers to common questions, visit our FAQ section, which contains detailed answers on account, payment, bonus, and gaming-related queries.