nagad 88 Privacy Policy

1 Introduction and Scope

nagad 88 takes the privacy of its users very seriously. This Privacy Policy ("Policy") applies to all individuals who use nagad 88's website and related services. The purpose of this Policy is to clearly inform you of why your personal information is collected, how it is stored, and what rights you have over your information.

By using any nagad 88 service, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions and it is advisable to read both together. If any conflict arises between the two documents, the Privacy Policy shall take precedence on the relevant matter.

This Policy applies only to nagad 88's own platform. nagad 88 takes no responsibility for the privacy practices of any third-party websites or services.

2 Information We Collect

nagad 88 collects the following types of information as needed to provide its services:

2.1 Identity Information

• Full name (both Bengali and English)
• Date of birth (for age verification purposes)
• National ID or passport number
• Username and password (stored in encrypted form)

2.2 Contact Information

• Mobile number (Bangladeshi SIM)
• Email address
• Current residential address

2.3 Financial Information

• Details of deposit and withdrawal transactions
• Mobile banking account information (bKash, Nagad, Rocket, Upay)
• Bank account information (where applicable)

2.4 Usage Information

• Session date, time, and duration
• Gaming activity history
• Device type, operating system, and browser version
• IP address and geographic location

3 How Information Is Collected

3.1 Information Provided Directly

Information you voluntarily provide during account registration, login, deposit, and withdrawal is collected. Information may also be collected when you contact customer support.

3.2 Automatically Collected Information

Certain technical information is collected automatically while you use the website. This includes cookies, log files, and web beacons. This information is used to ensure the security and performance of the platform.

3.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, nagad 88 may receive limited information from approved third parties. Information received in this way is also covered by this Policy.

4 Purpose of Using Information

nagad 88 uses collected information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Financial Transaction Processing: To complete deposits and withdrawals and to keep records of transactions.
• Customer Support: To respond to your questions, complaints, and requests.
• Security and Fraud Prevention: To detect and block unauthorized access and financial fraud.
• Service Improvement: To use analytical data to improve platform performance and user experience.
• Promotional Communications: To send you messages about bonuses, offers, and updates, with your consent.
• Age and Identity Verification: To ensure compliance with the 21+ age requirement and responsible gaming policy.

Your information will not be used beyond the purposes described above. Our Responsible Gaming policy also applies in this context as part of providing a responsible service.

5 Information Storage and Security

5.1 Retention Period

Your information is retained for the entire period your account remains active. Even after an account is closed, financial records and identity documents are retained for the period required by applicable regulations. Once that period ends, the information is permanently deleted.

5.2 Security Measures

nagad 88 follows industry-standard technical and organizational security measures. These include:

• Securing data transfers through SSL (Secure Socket Layer) encryption.
• Storing passwords and sensitive information in hashed and encrypted form.
• Firewalls and access controls to prevent unauthorized access to servers.
• Regular security reviews and vulnerability assessments.

Although nagad 88 strives to maintain the highest level of security, absolute security cannot be guaranteed for information transmitted over the internet. You are therefore also advised to take care in protecting your own account credentials.

6 Sharing Information with Third Parties

nagad 88 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Trusted service providers engaged for payment processing, identity verification, and technical support may be given access to limited necessary information. These organizations operate under strict confidentiality agreements.

6.2 Legal Obligations

Information may need to be disclosed to comply with a court order, government directive, or applicable law. In such cases, every reasonable effort will be made to notify you in advance, unless legally prohibited.

6.3 Fraud Prevention

If serious fraud or criminal activity is suspected, the necessary information may be shared with the relevant authorities.

7 Cookies and Tracking Technologies

The nagad 88 website uses cookies and similar technologies. Cookies are small text files stored on your device.

7.1 Use of Cookies

• Essential Cookies: To maintain login sessions, ensure security, and keep core functionality working.
• Functional Cookies: To remember your preferences (language, display settings).
• Analytical Cookies: To analyze site usage and identify areas for improvement.

7.2 Cookie Control

You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some important features of the site to not work properly.

8 User Rights

As a nagad 88 user, you have the following rights over your own information:

8.1 Right to Access Information

You can find out at any time what information nagad 88 holds about you. A request to access your information can be made through our support channels.

8.2 Right to Correct Information

You have the right to request correction of any information held about you that is inaccurate or incomplete.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, financial records and identity documents are required by law to be kept for a set period.

8.4 Right to Opt Out of Promotional Communications

You can stop receiving marketing and promotional messages at any time. To do so, contact customer support or use the unsubscribe link within the message.

To exercise these rights or if you have any questions, contact us via 24/7 live chat or email. You can also visit our About Us page to learn more about our service and data protection practices.

9 Protection of Minors

nagad 88 strictly refrains from providing services to anyone under the age of 21. This platform is exclusively for adult users aged 21 and above.

An age verification process is followed at the time of registration. If a minor's information is found to have entered our system, the relevant account will be closed and the collected information deleted as soon as it is identified.

If a parent or guardian suspects that a minor is using this platform, they are requested to notify our support team immediately.

10 Changes to the Policy

nagad 88 reserves the right to update this Privacy Policy as needed. If significant changes are made to the Policy, a notification will be sent to your registered email or mobile number. The date on which changes take effect will always be shown at the top of this page as the "Last Updated" date.

If you continue to use the service after a policy change, you will be considered to have accepted the new policy. You are therefore advised to review this page regularly.

11 Contact

If you have any questions, comments, or requests about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 7 days a week, 24 hours a day (in both Bengali and English)

Our team will respond to your request as quickly as possible. You can also read the FAQ page to find out more about this Policy or any aspect of our service.